Refund policy
What is HilineSport's return policy?
Orders may be returned for any reason up to 30 days after purchase. Items must be returned in new condition, and with original packaging. Please ship the shoe box in a separate box or large bag. Return shipping is free for all domestic orders.
How do I get my refund or exchange?
Please login to your customer account to request a return on eligible items and get your free return label. If you need assistance with this process, please email us at info@hilinesport.com, including your order number and reason for return, and let us know if you would like to receive a full refund to your original form of payment, or an exchange.
When will I receive my refund?
Your refund will be issued 1-3 business days after your return is received and verified by our team. Then, please allow 2-3 business days for the refund to process; this delay is determined by your financial institution. Exchanges may be dependent on inventory.